Ampang

+603 4287 0454

Sungai Way Branch

+603 7865 0541

Kajang Branch

+603 8741 3081

Privacy Policy

We at Tong and Jack Sdn. Bhd. (Pajak Gadai Tong & Jack / Tong & Jack Pawn Brothers) (“Tong & Jack”) value your privacy and believe it is our responsibility to protect your personal information by managing it properly. Our privacy practices comply with the Personal Data Protection Act 2010 (PDPA) in Malaysia.

This Privacy Policy explains how Tong & Jack manages your personal information. It includes details of how we collect, record, use, store, hold, transfer, and disclose your personal information. It also governs the manner in which Tong & Jack collects, uses, maintains, and discloses information collected from users (“Users”) when you use or access our website at “https://tongnjack.com/ (the “Site”).

1. Consent & Data Collection

The terms “Personal Data” and “Personal Information” include any information we collect that identifies you, or from which you are reasonably identifiable.

We may collect personal information in a variety of ways, including (but not limited to) when Users:

  • Visit our Site
  • Contact us via email or WhatsApp
  • Fill in a form or make an inquiry at our outlets
  • Engage with our services such as pawnbroking or safekeeping

Personal information collected may include, without limitation:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Identification documents (as required by Malaysian law for pawnbroking transactions)
  • Other information relevant to our services

Users may also visit our Site anonymously. We will only collect personal information if it is voluntarily submitted.

We may also collect non-personal information such as browser type, device details, and technical data whenever Users interact with our Site.

2. Purpose(s)

Tong & Jack may collect and use Users’ personal information for purposes including:

  • To provide pawnbroking, safekeeping, and related services
  • To respond to inquiries and provide customer support
  • To comply with legal and regulatory requirements in Malaysia
  • For verification and security purposes
  • For communication of service updates, promotions, or branch information (with your consent)
  • For dispute resolution and complaint handling
  • Other purposes directly related to the above

3. Disclosure of Information

We adopt strict data collection, storage, and protection practices to safeguard against unauthorised access, alteration, disclosure, or destruction of personal information.

We do not sell or rent personal information to third parties. Disclosure will only take place if:

  • Required by law or authorities in Malaysia
  • Necessary to protect the rights, property, or safety of Tong & Jack, our staff, or customers
  • Required for service providers who perform functions on our behalf (e.g., IT support), but they are prohibited from using personal data for any other purpose

4. Accessing & Correcting Your Data

In compliance with Malaysia’s PDPA, you have the right to access and correct your personal data held by us.

To request access or correction, please contact us via email at the addresses provided below. Reasonable administrative fees may apply depending on the scope of the request.

5. Retention of Information

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required under Malaysian law.

6. Withdrawing Consent

You may withdraw your consent for us to use your personal data at any time. However, please note that this may affect our ability to provide services to you.

7. Confidentiality & Security

Tong & Jack has implemented appropriate technical, administrative, and physical safeguards to prevent unauthorised access, disclosure, modification, or destruction of your data.

8. Changes to Privacy Policy & Acceptance

By using our Site, you signify your acceptance of this Privacy Policy. Your continued use of the Site following updates will be deemed as acceptance of any changes.

We may update this Privacy Policy from time to time to reflect changes in regulations, practices, or services.

9. Contacting Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to access/correct your data, you may contact us:

Tong and Jack Sdn. Bhd. (Pajak Gadai Tong & Jack / Tong & Jack Pawn Brothers)
Website: https://tongnjack.com/
Location: Malaysia

Email Contacts by Branch:

  • Ampang HQ: tongandjackampang@gmail.com
  • Kajang Branch: kajang.tongnjack@gmail.com
  • Sungai Way Branch: sgway.tongnjack@gmail.com